01. Introduction
The Terms and Conditions outlined below govern the use of services provided by Seigosoft Global Services, including but not limited to IT Field Engineering as a Service (FEaaS), SaaS platforms, managed IT services, and support. By accessing or using our services, you agree to comply with these terms. These terms ensure transparency, outline user rights and responsibilities, and protect both parties involved.
02. Seigosoft's Terms of Service
Terms of Service define the legal agreement between Seigosoft Global Services and its users. They detail the acceptable use of services, restrictions, intellectual property rights, disclaimers, and the procedures for dispute resolution. By continuing to use our services, whether through our website, platforms, or in-field support, you acknowledge your agreement to these conditions.
Key Provisions Include:
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Acceptable use and prohibited conduct
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Data integrity and user responsibilities
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Dispute resolution methods
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Limitation of warranties and liabilities
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Termination clauses and service suspension rights
It is your responsibility to review these terms periodically, as updates may occur without prior notice to reflect changes in legal or service frameworks.
03. Protect Your Property
At Seigosoft, we respect your property, both digital and physical. All on-site services are conducted with care and adherence to agreed protocols. Clients are responsible for securing their own equipment and ensuring our technicians have authorized access. We are not liable for damages caused by pre-existing faults or unauthorized access provided by the client.
Client Responsibilities:
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Ensure access to authorized areas only
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Back up critical data prior to service visits
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Disclose any sensitive systems or hardware in advance
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Provide a safe and secure work environment
Our technicians follow strict safety guidelines and standard operating procedures to avoid risk, but we recommend clients oversee any service in high-security areas.
04. Limitations of Liability
Seigosoft Global Services shall not be held responsible for indirect, incidental, special, or consequential damages resulting from the use or inability to use our services. This includes loss of data, business interruptions, or unauthorized access due to client-side negligence.
Limitations Include:
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Services performed based on information provided by clients
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Hardware failure unrelated to technician actions
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Downtime due to third-party service providers or power issues
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Delays caused by lack of site access, incorrect equipment, or miscommunication
While we strive for excellence, we encourage clients to maintain proper internal policies, backups, and security controls alongside our services.
05. Pricing and Payment Policy
All services are billed according to project agreements, hourly rates, or service-level contracts. Pricing is disclosed prior to commencement of work. Custom projects or ongoing managed services may require deposits or retainer agreements.
Payment Terms:
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Invoices are due upon receipt unless otherwise agreed
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Late payments may incur additional fees or service suspension
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Accepted payment methods include ACH, credit card, and company checks
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Refunds, if applicable, are processed in accordance with our service-level agreement (SLA)
Seigosoft reserves the right to update pricing or discontinue services with prior notice. Any promotions or discounts must be documented in the original quote or agreement.