01. Introduction
A Privacy Policy is a legal document that explains how Seigosoft Global Services collects, uses, and protects personal information from users. This includes data such as names, email addresses, phone numbers, IP addresses, and technical usage data.
The purpose of this policy is to ensure transparency and build trust by informing users of their rights related to their data—such as access, correction, and deletion—and how Seigosoft safeguards this data in compliance with applicable privacy laws and standards.
02. Seigosoft Privacy and Policy
Seigosoft Global Services respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and disclose information when you interact with our services, including our website, support portals, SaaS platforms, and field engineering services.
When you use Seigosoft services, you agree to the terms outlined in both our Privacy Policy and Terms of Service. These documents define the basis of our relationship with you and are designed to keep you informed of your rights and responsibilities.
We periodically update this policy to reflect changes in regulatory requirements or service enhancements. We encourage you to review it regularly.
03. Data Collection and User Rights
Seigosoft collects both personally identifiable information (PII) and non-personally identifiable information through various means including web forms, service sign-ups, cookies, and user communications.
Types of Data Collected:
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Personal Information: Name, email, phone number, address, company name
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Technical Data: Browser type, IP address, device ID, login timestamps
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Usage Data: Pages visited, features used, service interaction logs
Your Rights Include:
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The right to access your personal data
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The right to correct or update inaccurate data
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The right to request deletion of your data
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The right to restrict or object to certain data uses
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The right to withdraw consent at any time
To exercise any of these rights, contact us using the information in Section 07.
04. Data Security and Limitations of Liability
Seigosoft uses a combination of physical, administrative, and technical safeguards to ensure the confidentiality and integrity of user data.
Security Measures Include:
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SSL/TLS encryption for data in transit
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Encrypted storage for sensitive records
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Two-factor authentication for platform access
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Regular system audits and vulnerability testing
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Access controls based on role and need
While we follow industry best practices, no system is entirely immune to breaches. Seigosoft shall not be held liable for damages resulting from circumstances beyond its reasonable control, such as cyberattacks, force majeure, or user negligence.
05. Third-Party Services and Cookies
Seigosoft partners with third-party service providers to support operations such as payment processing, analytics, customer support, and cloud storage.
Third-Party Examples Include:
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Google Analytics for website insights
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Stripe or PayPal for payment processing
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Helpdesk systems for support ticket tracking
These services may collect their own data as governed by their respective privacy policies. We advise reviewing them when interacting through our services.
Our site also uses cookies to enhance user experience, perform analytics, and support personalization. Users can disable cookies via their browser settings.
06. Data Retention and Deletion
We retain user data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Retention Criteria:
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Duration of customer relationship or service agreement
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Legal compliance and tax requirements
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Security logging and audit tracking
You may request early deletion of your data by contacting our privacy team. Upon validation, we will remove or anonymize your data as required.
07. Contact and Policy Updates
Seigosoft Global Services encourages open communication regarding data privacy. If you have questions, requests, or concerns, please reach out:
Seigosoft Global Services
📍 8 Exchange Blvd, Suite 170, Rochester, NY 14614
📧 Email: support@seigosoft.com
📞 Phone: 1-888-396-7715
This Privacy Policy may be updated periodically. The revised version will be published on our website with the “Effective Date” updated accordingly. Continued use of our services constitutes acceptance of any modifications.