Client: Confidential Technology Firm
Project Location: Rochester, NY
Project Type: Endpoint Device Configuration & Deployment
Delivery Model: Field Engineering as a Service (FEaaS)
👨💻 Assigned Engineer:
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Ryan – Desktop Support Technician
🔧 Scope of Work
1. Laptop Imaging & Configuration
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Inspected all hardware prior to imaging
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Installed the organization's standard Windows 10/11 operating system
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Applied relevant BIOS configurations including TPM, Secure Boot, and virtualization support
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Installed all manufacturer drivers and security updates
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Loaded essential business applications and endpoint protection tools
2. Domain & Network Setup
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Joined systems to the organization’s internal domain
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Verified GPO enforcement, mapped drives, and networked printer access
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Ensured all devices connected to remote management and patching systems
3. User Profile Preparation
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Pre-configured individual user profiles
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Set up MFA and single sign-on authentication per company policy
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Customized user environments including email, browser preferences, and access rights
4. QA and Deployment
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Performed full diagnostics and system validation
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Tagged and labeled devices per department requirements
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Delivered systems with signed confirmation sheets
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Uploaded documentation and completion photos to the internal job portal
📁 Deliverables
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Asset inventory log and user mapping
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Signed imaging and deployment checklists
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Validation and QA test results
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Photos of completed units
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Final summary report submitted to client's IT lead
✅ Results & Outcomes
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✔ Deployment completed within the agreed timeline
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✔ No post-installation issues reported
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✔ All devices integrated smoothly into the organization’s IT environment
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✔ Client expressed high satisfaction with accuracy and professionalism